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3-Year Limited Lifetime Warranty

At PROTOCOL, we pride ourselves on delivering work supports that reflect the highest standards of quality, durability, and craftsmanship. Our commitment to these standards is reflected in our generous 3-Year Limited Lifetime Warranty for sawhorses and miter saw stands.

Coverage

  • Duration: The warranty is valid for 3-years, beginning from the date of receipt.
  • Protection: This warranty covers the original purchaser against defects in workmanship and material under normal and standard use. Should your product fail due to a manufacturing defect during the warranty period, we promise to rectify the issue in a manner deemed appropriate by our team, which could range from repair, replacement, or refund.
  • Exclusions: This warranty does not cover damages due to accidents, misuse, neglect, modifications, or any other causes that are not defects in materials and workmanship.

How to Make a Claim

  1. Click the Help Menu: To initiate a warranty claim, simply click on the help menu found in the bottom right-hand corner of the PROTOCOL website.

  2. Provide Information: You will need to supply your name, email address, and a detailed description of the issue. Be prepared to include images or PDFs of your receipt and a clear image or short video of the defect or malfunction you are experiencing.

  3. Evaluation: Once received, our warranty team will review and evaluate your claim. Should it be determined that there is a defect in material or workmanship, we will proceed with the most suitable rectification method.

  4. Resolution: Our dedicated team communicate with you at the email address you provided and will guide you through the next steps, whether it's repairing, replacing, or refunding your product.

Note: Shipping charges may apply, depending on the nature and location of the claim. Customers will be notified if any such charges are applicable during the claim process.

Additional Information

  • This warranty is non-transferable and applies only to the original purchaser and the original product.
  • PROTOCOL reserves the right to amend the terms of this warranty at any time.

For further questions regarding our warranty, please contact our customer service team.